Shipping & returns

Shipping & Returns

Thanks for shopping with us! Here's everything you need to know about shipping, returns, local pickup, and more.

📦 Shipping

Processing Time

  • Most orders are processed within 1–3 business days.

  • Custom-made items may take up to 7–14 business days—we’ll let you know during checkout if that applies.

Delivery Times

  • Domestic shipping (within [Your Country]): 2–7 business days

  • International shipping: 7–21 business days (depending on customs)

  • Tracking details are emailed once your order ships.

Shipping Costs

  • Calculated at checkout based on your location and order size.

  • Free shipping may apply to select products or minimum order totals (check banners/promos!).

Customs & Import Fees

  • International customers are responsible for any customs duties, VAT, or import taxes charged by their country.

🛍️ Local Pickup

  • Free local pickup is available from [Your Location or Store Name].

  • We’ll notify you when your order is ready—usually within 1–2 business days.

  • Please bring your order confirmation when picking up.

🎁 Subscription Boxes

  • Subscription boxes ship on a [monthly/quarterly] basis.

  • You’ll be charged on the [billing day] of each cycle.

  • You can pause or cancel your subscription anytime from your account.

💻 Digital Products

  • Digital downloads are delivered instantly after checkout unless stated otherwise.

  • You’ll get a download link via email and on the confirmation page.

  • If you experience any issues, please contact us.

🔁 Returns & Exchanges

Physical Products

  • You can return unused items within 14 days of delivery.

  • Items must be in original condition and packaging.

  • Return shipping costs are the buyer’s responsibility unless the item was damaged or incorrect.

Custom-Made Items

  • Due to their personalized nature, custom-made items are not eligible for returns unless damaged or defective.

Subscription Boxes

  • Subscription boxes are non-refundable once shipped.
    If there's an issue with your box, please get in touch and we’ll make it right.

Requesting a Return

To request a return, email us at your@email.com with your order number and reason for return.

💸 Refunds

  • Once we receive and inspect your return, your refund will be processed back to your original payment method.

  • Please allow 3–5 business days for the refund to appear on your account.

🚫 Non-Returnable Items

  • Digital downloads

  • Gift cards

  • Final sale/clearance items

  • Custom-made products

  • Opened or used items

Have questions about your order? Want to request a change? We’re happy to help—contact us here!